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Eurofins UK >> Food Testing >> Complaints investigation

Food Complaints Investigation

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Our team of highly qualified food safety experts offers prompt and reliable investigation services, drawing on years of expertise to help you resolve food faults and complaints efficiently and effectively.

 

UK-Wide Complaints Investigation Service

  • A large team of Public Analysts and Food Safety Experts
  • Investigating hundreds of food complaints and faults across the UK every year
  • Accredited testing, providing expert opinions and comprehensive interpretation
  • Clear, concise reports tailored for customers
  • High-resolution images for accurate foreign body identification
  • Simple submission; submit an enquiry to register, provide details of the issue, and request a quotation

Experts in Complaint Investigations

Our extensive teams of food safety experts and Public Analysts possess extensive experience in investigating food-related complaints, with expertise in

  • Foreign object identification
  • Taints and off-flavours
  • Food authenticity, quality, and safety

We offer more than just testing, we carry out forensic-level investigations with accredited expert interpretation, ensuring you receive precise answers to your complaint queries. This gives you the confidence and clarity needed to address issues effectively and support your root cause analysis.

 

Additional Advantages of Our Service

  • Confidential handling of all complaints
  • Supported by established reference standards
  • Ability to maintain client-specific reference databases

Our experts can investigate and identify a wide variety of foreign objects commonly reported in food complaints.

 

Animal tissue

  • Bones, teeth and cartilage
  • Fingernails, hair and feathers
  • Excrement and urine

Insects

  • Classification of invertebrates, eggs, larvae, and frass
  • Analysis of heat treatment effects
  • Inspection of packaging damage, including entry and exit points

Vegetable matter

  • Leaves, fibres, and wood

Plastics, rubbers, and packaging materials

  • Chemical identification and testing of plastics
  • FT-IT spectroscopy on de-plasticised materials
  • Identification of paper and synthetic fibres

Miscellaneous

  • Stones, dust, dirt
  • Charred materials

We investigate a broad range of taints and off-flavours often reported in complaints, including

 

Taints

  • Plastic
  • Urine
  • Bleach
  • Paraffin, petrol
  • Medicinal

Off-flavours

  • Burnt, charred
  • Soapy, detergent-like
  • Sour, sweet, sickly
  • Acidic, bitter

We specialise in the forensic investigation of food authenticity issues, including

  • Identification of counterfeit spirits
  • Meat and fish DNA identification and quantification
  • Detection of common wheat in pasta
  • GMO identification and quantification
  • Identification of plant and animal species through next-generation DNA fingerprinting

View our full range of Food Authenticity Testing here.

Our quality investigations cover

  • Analysis of sugar and fat bloom in/on chocolate
  • Detection of volatile amines from decomposing meat and fish
  • Rancidity testing in fats and oils
  • Heavy metal contamination testing
  • Analysis of dioxins and PAHs from smoke exposure
  • Identification and viability analysis of food moulds
  • Investigation of haze and sediments in beverages

For more information view our extensive range of Food Microbiological Testing services.